Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If Defective, picture of defect must be sent to info@therealpuffalo.com.
Several types of goods are exempt from being returned. Goods such as accessories, grinders, rolling papers & hats & beanies. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at therealpuffalo@gmail.com
Sale items
All Sale Items are Final.
Exchanges
NO EXCHANGES
We only replace items if they are defective or damaged.
Shipping returns
To return your defective or damaged product, you should first contact info@therealpuffalo.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping cost for items sent back to you is free of cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.